FAQs

Below are instructions on how to clear the browser cache of some common web browsers.

Please note that these instructions apply to the desktop versions of each browser, and the procedure for the mobile or tablet versions of the browsers may vary.

If you are using a mobile browser, or a different browser to those listed on this page, instructions for clearing the cache should be available from the Help section on your browser’s menu, or from your browser’s online support pages.

Browsers

Chrome

1. Click on the group of three vertical dots in the top-right corner of the Chrome window to open the menu.
2. Select 'Settings' from the menu.
3. On the 'Settings' screen, select 'Privacy and security' from the menu on the left side of the screen.
4. On the 'Privacy and security' screen, Click on 'Delete browsing data'.
5. On the 'Delete browsing data' window, Choose the time range and check 'Cookies and other site data' and 'Cached images and files' and then click 'delete from this device'.
6. Close down and re-open the Chrome browser window.

Firefox

1. Click on the group of three horizontal lines in the top-right corner of the Firefox window to open the menu.
2. Select 'Settings' from the menu.
3. On the 'Settings' screen, select 'Privacy & Security' from the menu on the left side of the screen.
4. Scroll down until you reach the 'Cookies and Site Data' section.
5. Click on 'Clear browsing data'.
6. On the 'Clear browsing data and cookies' screen, Choose the time range and check 'Cookies and site data' and 'Temporary cached files and pages' and click 'Clear'.
7. Close down and re-open the Firefox browser window.

Microsoft Edge

1. Click on the group of three dots in the top-right corner of the Edge browser window to open the menu.
2. Select 'Settings' from the menu.
3. On the 'Settings' menu, select 'Privacy, search, and services' from the list on the left side of the menu.
4. Click 'Clear browsing data' and then click 'Choose what to clear'.
5. Choose the time range and check Tick the box next to 'Cookies and other site data' and 'Cached images and files' and click 'Clear now'.
6. Close down and re-open the Edge browser window.

Safari

Clearing cache and cookies in Safari:

1. With the Safari app open, click on Safari in the top-left corner of the screen, and select 'Preferences'.
2. On the 'Preferences' screen, click on 'Privacy'.
3. Click on 'Manage Website Data', and click 'Remove All' then 'Done'. (If you get a prompt to confirm that you want to remove all data, click on 'Remove Now'.)
4. Close down and re-open Safari.

Please note that the above method will clear the cache and cookies for all sites. If you want to clear your cache without also deleting your cookies, please use the method below.

Clearing cache without removing cookies in Safari:

1. With the Safari app open, click on 'Develop' on the menu bar at the top of the screen. If the 'Develop' option isn't shown, you can add it to the menu bar as follows:
   • Click on Safari in the top-left corner of the screen.
   • Select 'Preferences'.
   • On the 'Preference' screen, click on 'Advanced'.
   • Tick the box next to 'Show Develop Menu in Menu Bar'.
2. On the Develop menu, select 'Empty Caches'.
3. Close down and re-open Safari.

If you are still having issues signing in

IT Services have advised that some students may continue to have difficulty accessing UCD IT Services and applications, including the Library Account, even after clearing their browser cache. In some cases, no login attempt is recorded. This is often caused by the browser automatically using previously saved login details from a personal or non-UCD Microsoft account.

Tips from IT Services

• Sign out of any personal Microsoft accounts in your browser before signing in to UCD.
• Clear your browser cache and cookies.
• Try using a private/incognito window.

If the issue continues after trying the steps above, please use the guide on the UCD IT Support Hub site.
The IT Helpdesk can investigate the issue and advise on the next steps.